I love the story I'm about to tell you. As you well know I'm a technical moron and when I heard I needed a converter box to get A's games on Comcast I almost needed psychiatric help. I wrote about my terror on the Cohn Zohn.

I got all the gizmos from Comcast the other day and as I unloaded the various parts my wife said I uttered six oh my Gods. So today was the day to install. I read all the instructions and installed the converter box and three adapters for our 4 TVs. I was out of breath but had a feeling of mastery. Then I went online and activated everything.

Now comes the fun part. Everything seemed to work and as I was basking in my own glory the phone rang and who was it? It was Kevin Perry, Comcast's director of technical operations for the East Bay. He had read the Cohn Zohn about my fear of not being able to connect and he called to personally lead me through the steps. Was that a coincidence or what, Kevin calling after I just had done the deed? He discovered I needed help in one tiny area of changing channels and easily took me through it. So I have to say he knows his customer relations.

After he hung up, the phone rang again. This time it was Dean Darlin, Comcast field operations manager for the East Bay, another Zohn reader. He wanted to make sure I am good to go and after I explained what I had done he gave me the thumbs up.

So good for Comcast. I like happy endings.